As more and more of your potential customers view your business on Google, fewer and fewer of them actually click on your website. How can this be?
A Moz study from 2017 shows that 34% of Google searches result in absolutely no clicks, and this means that customers are viewing your business info directly on Google rather than on your website or social media page. This is why it’s important to improve your branded search results.
When they can do all of this, many of them will not visit your website. So what does this mean for you?
This means that Google needs to become your new home page, and this includes extending your brand to your search results. When your potential customers Google your business, what do they see? Does this result reflect your company’s brand in every way that it could?
Your branded search result is the page where Google sums up everything it knows about your business, and this is where your potential customers will get their information. Since word of mouth is such a huge driver for business, Google takes part in this by providing customer reviews attached to your branded search results alongside your company info. Let’s talk about how to improve this branded search result and leverage all of the elements that Google offers.
Leverage Google Brand Search Results
You may be wondering how much control you actually have. After all, Google owns the search result and not you. In reality, you have much more control than you think, and with a little bit of planning in addition to your already successful business, you can create a great narrative about your business right on Google’s page.
Start with consistency. No matter what variation of search your potential customer types or where they look on the screen, your brand should be clearly and consistently visible. If your branded search result appears different depending on which variation of your business name is searched or where it appears (in the knowledge panel, the local content, ads, etc.), this looks unprofessional and untidy. Google deep down needs consistent information about your business. That means your business name, address and phone number better be consistent to your website and all over the web.
Below are the desktop components that you have the ability to control and make consistent:
Your Website Organic Results
Knowledge Panel Images
Sites that also show in the Reviews from the Web
Organic Review sites
The Wild Card – Future Knowledge Panel Features
While I am focusing on desktop searches here, it is important to focus the same attention on mobile as well. Failing to do so will cause you to miss out on many potential customers who search your business using their cell phone!
I realized it’s actually helpful so that COMPETITORS don’t poach current or potential clients when someone searches for your brand. Also, Google gives you a low cost per click for branded keywords. We’ve implemented for a few clients recently and the average costs run from $.50 – $1.50 per click.
It’s well worth it to have a branded adgroup. This alone won’t fully protect your brand from competitors, but it is a great start to build a consistent branded search result.
Your Website Organic Results
This is one of the areas of the page where you get to control both the social proof and the messaging. You will see these results high on the page (possibly first if there are no ads) and it is definitely the first thing your potential customers will see about your brand. Alongside well thought out titles and meta-tags, you will want your customer’s social proof to show on your most critical product and service pages. Google has full control over the pages they show below your homepage but they will decide what’s important for the searcher.
It should also be noted that Google will almost always recreate your homepage title to your brand name for branded searches. The above example is what Google recreates the homepage title to and the below screenshot is what Google shows for a keyword search of “pediatric dentist Langley”.
I mention this so you don’t get bogged down with deciding about putting your brand name at the end of your homepage title when it’s optimized for keywords.
Knowledge Panel Images
After viewing your branded search result, the viewer will most likely move to the Google My Business section to learn more about your business. Your Google My Business profile image is key as it gives a first impression of your business. Try using a good quality, closely cropped image that is compelling and appealing. Local customers do not want to see your logo, they want to see you and your products! Besides your profile picture, every other picture should be equally compelling. You never know if a customer will go through your entire gallery, or Google may choose a different photo to highlight.
Just under your photos you will find your Google review summary. When it comes to Google reviews, don’t give up! Keeping a sustained effort that gains 1-2 reviews a month can build a strong online foundation for your business, and it can bring you a step above competitors.
Never underestimate the power of a Google review, and especially the snippets that the Google algorithm picks out to reflect your business. And don’t sweat the negative reviews, they will eventually be pushed to the bottom of the page if you keep up your efforts.
Did you know that posting your business hours could increases your requests for driving directions by 13% and the clicks to your website by 42%? Add as much as your business information as you can, this includes adding a link to your service pages or your menu. Google recently also added the ability for professionals to upload an appointment link (one more place for your client to click through to your website).
There are three things that will help you make use of the new Google post feature: a great photo, a a short but compelling introduction to your business, and a call to action. While Google allows posts to be 300 characters long, only the first 100 characters will show in the knowledge panel so you need to make them count. Since this is still a relatively new feature users are still getting used to it, but hopefully the feedback is positive as it provides another way to showcase your business on Google.
Sites that also show in the Reviews from the Web
If you haven’t enabled Google Posts, “Reviews from the web” will show up right below your address info. This section has the space for up to three review sites, and it is very important that you get three review sites to show up there. Right away, add your own site and Facebook to your plan as Google will show both of these sites. You can include your own website by creating a consumer facing feedback program and posting the content in rich snippets right on your website. Don’t bother trying to get Yelp or TripAdvisor to show up here, Google will not add either site to this section. Some sites you could try are YellowPages and Facebook. You should view your review strategy over a 3-4 year timeline, so there is no rush to get reviews right away. Choose a few review sites to work on and go from there.
Organic Review sites
Once the user is done with the knowledge panel, their eyes will wander back to the organic search results for your business. This means that if well known sites such as Yelp or BBB show up, they will attract the user’s attention. With the exception of Yelp, BBB, and Tripadvisor, these sites also inform the “Reviews from the web” section in your knowledge panel, so if they did not see the info there, hopefully this is their chance to view it.
The Wild Card – Future Knowledge Panel Features
It’s always a good idea to keep an eye out for the next features that Google will be releasing on the knowledge panel because this helps you stay on top of your branded search results. Google is constantly changing and because of this you should continuously check your search results to see how the changes affect them. New features are being added and changed so fast that this article will probably be slightly outdated by the time I finish it – but it’s a good place to start if the concept of branded search results is new for you.
That was a lot of info, but it is all key to improving your branded search results and getting more potential customers looking at your business. Try some of these tricks out for yourself and see the results.
A couple of years ago I wrote about a clients website who was under attack from a negative SEO campaign and how you can clean up and remove spammy backlinks pointing to your website. First, let me sum up a negative SEO campaign as fast as I can so you can protect yourself against them.
A negative SEO campaign is someone creating a bunch of low quality and spammy backlinks pointing to your website so you get flagged or penalized by Google.
These campaigns are easy to catch if you are using any backlink checking software like Ahrefs.
You will easily be able to see a multitude of massive links in a short period of time. Kind of like I did just now when looking at my Ahrefs dashboard. This is what the dashboard looks like.
Wow! 1.6K new backlinks. I can certainly say that we are currently not doing any lnikbuilding for the website so 1.6 backlinks sticks out. The nice thing about Aherfs is you can see each and everyone one of those links. Here’s what that looks like.
Those Backlinks Look Spammy!
You can see in the top left hand corner I have new backlinks selected and that shows backlinks posting to our website that Aherfs has crawled in the last 7 days. What looks wrong with those backlinks?!
I had a good chuckle when I saw this screen. Over the last two weeks we’ve launched a website for Viva Orthodontics and started web development on another. When we do this we add a backlink to our website in the footer. But that would only equate to 50 or so backlinks as footer links are on each page.
Could someone seriously be going through with a negative SEO campaign on our website? I surely hope not.
The scary thing with these campaigns is that any can launch them on any website. And sadly the majority of website owners who don’t have an SEO company working with them will not notice this until it’s too late and their rankings have tanked or worse, are penalized.
You don’t want any of this to happen so what do you do?
How To Remove & Clean Up Bad Backlinks?
This is an easy two step process.
1 – I’ve already mentioned it but the first step is to signup for a backlink checker tool like Aherfs. Once you sign up, you can go into your dashboard and select referring domains. In the case of this example, I want to remove the new backlinks pointing to my website from the past week so I am selecting the new referring domains.
There is a little “Export” icon on the middle right of the screen. I click on that and all these domains get exported into an .csv file.
Once I have this information I can then go onto step 2.
Now you might want to wait until the bad backlinks and negative SEO campaign has slowed down. Or else you will be submitting this file too many times. In our websites example, I am going to wait a month and see if anymore spammy backlinks are created. That way I can add them onto the disavow file and submit them when the campaign comes to an end.
There you have it! It’s pretty easy to remove bad backlinks pointing to your website. It could save you thousands of dollars. Especially if your main traffic source is Google and SEO.
One of the common things our clients want to know is how many people click through for their GMB listing to their website. Once you’ve properly optimized your GMB listing and are getting reviews, you should start seeing some traction. Whether it’s phone calls or website clicks, you’ll want to know what is going.
In this post I’m going to show you how to better track website click through’s and why you shouldn’t trust your GMB listings insights. Let’s begin!
Google reviews are a key way for clients to learn about your services and hear about other customer experiences first hand. You may have been looking at your business’ Google reviews recently and wondering ‘how can I get more reviews?’. If you have been wondering about getting more positive Google reviews for your business, let this blog be a word of warning: do not use a contest to get more reviews! Let me tell you why.
While contests can be a great way to foster excitement and attention for your business, you need to be very careful with what action you are asking your customers to take. On social media, feel free to ask them to like, share and comment in return for a prize. You can even ask your clients to share their favourite thing about your business, tag you in a photo, or use your unique hashtag. But do not use incentives or prizes to foster client reviews. Just don’t.
Recently, a law firm in the United States did just this. They hosted multiple contests and giveaways that asked clients to author a Google review in return for entries into the contest. Before it was found out that the firm was using incentives to get more reviews, they had around 100 Google reviews. And now? Just one review. That’s right, because the firm was found to be giving away zoo passes in return for writing a Google review, the majority of their existing reviews were removed by Google. The firm’s Facebook page also has a high number of reviews (around 1000 5-star reviews), most of which probably also come from incentive programs.
While Facebook doesn’t seem to have strict guidelines about this type of activity, Google certainly does. They currently have written guidelines stating that businesses should not use reviews for advertising, should not include promotional or commercial content in reviews, should not offer or accept money for reviews, and should not solicit reviews from clients in bulk. It seems as though Google takes these guidelines very seriously as they were recently revised, so be sure to adhere to them.
While it isn’t clear whether businesses are allowed to offer contests or prizes directed at an individual rather than a group also violates these guidelines, it is still wise to be careful. In the case of the US firm, Google felt that this situation represented bulk solicitation of reviews. Because of this, the reviews were removed.
The firm never claimed whether they were trying to maliciously trick the system, or simply making an honest marketing mistake, but either way their actions were penalized. This is a great opportunity for you to learn from their mistakes – but don’t let this scare you too much. While you most certainly should not use incentives to get reviews, don’t be shy in asking individual clients to review your business (just do not do so in bulk).
I know that it seems as if Google has the strictest regulation on running contest for reviews, but think twice before trying to do this on other sites such as Yelp. Believe it or not, Yelp has even stricter rules and will send consumer alerts to users who are viewing a business that has violated policy. This can seriously damage trust between your clients and your business – so again, just don’t do it!
Since 2016, small business owners have been keeping tabs on Google’s new mobile-first index. This new phenomenon, announced by Gary Illyes, places higher ranking emphasis on websites that are optimized for use on mobile devices. The more suitable your website is for mobile use, the higher your website will rank.
Now, here we are in 2018 and after hitting many major sites, the mobile-first index is now working for small local business websites. Google has been rolling this out slowly in small batches already, but recently one of the largest batches of websites yet has been released. While Google claims the wait has been due to the need to not trigger extreme changes in search results, this raises questions about the needs of key business players. Since Google cares about rankings of large online players such as Amazon or Facebook, it seems reasonable that they would not want the mobile-first ranking to affect the rankings of these large sites if they weren’t optimized for mobile as much as other sites. For the sake of their business relationships and their determination to keep search results from changing drastically, it has been a slow roll out for the mobile-first index.
For you as a small business owner, it may be time to think about optimizing your site for mobile use if you haven’t already. The bad part about the mobile-first index is that this ranking is applied whether the user is using a mobile device or not, meaning that your website will have a lower ranking based on mobile suitability even for someone searching on a desktop computer. Because of this distinction, you will want to optimize your website for mobile use even if many of your customers won’t be accessing your website from a mobile device. To Google, a mobile-friendly website is one that offers the same content on both mobile and desktop users. This doesn’t always mean the site has the same layout – just the same content is needed.
Many people have already begun preparations since the announcement came in 2016, but if you haven’t, consider getting a mobile site up and running soon as your search rankings may drop significantly if you don’t. If you aren’t sure about how mobile-friendly your site is, a good first step is to use Google’s mobile-friendly test online. It is a good sign if your website passes this test, but this doesn’t mean your site is as mobile-friendly as it could be. Consider the features below to make sure your website is great for use on desktop and mobile:
User Experience: Your website will be different on a mobile device versus a desktop, and you not only need to consider dimension and orientation, but also the way the users navigate the site. Google won’t actually go on your website and rate the experience, but they will track the time spent on pages when viewed on a mobile device and compare it to the desktop version.
Font: It is not only important for text to be placed correctly on a mobile site, but the font also makes a huge difference to readability. Trying using a minimum of size 14 font across your website.
Spacing: A smaller screen means less space for content and text. That paragraph nicely centered on your desktop website may actually be tough to read on a mobile device. Try adding line breaks more often, making your content short and to the point, and try to imagine if you were reading that content on a mobile device.
Keep the same content: Google will check that your website has the same content and links on the mobile and desktop sites. This can be tough to manage as your site may have had to be reduced to make it responsive, but it is not impossible!
Continue testing! Digital services need to be continually tested for responsiveness and quality. As you add and change content on your site, you will need to change the way your content is shown on mobile devices, and this means you will need to test these changes. To keep those search rankings high, make sure to always test your changes.
Once your mobile website gets going, watch your rankings stay stable and maybe even rise. Learn more about our website design service.