The world of business is coming full circle. The rise of the Internet and the empowerment of the common consumer has created a fundamental shift in how businesses are expected to behave.
To take advantage of this opportunity, businesses will need to look backwards and scale the caring their grandparents' businesses exhibited towards their customers or watch their competition pass them by.
Check out the video above where I explain what I mean by "The Thank You Economy" and why I believe it's the most important shift in culture businesses have seen.